2016 Turing Lecture – The Internet Of Me, You and Us

As now seems to be an annual ritual, last week I headed over to the School of Engineering at Cardiff University for the annual BCS / IET Turing Lecture. This year was the turn of Robert Schukai MBE, Head of Applied Innovation at Thomson Reuters.

The 2016 Turing Lecture was entitled “The Internet of Me: It’s All About My Screens.” It promised a look at how smartphones have revolutionised life, and the information challenge of constantly processing so much data.

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Mobile’s new best friends – playing nicely?

While the title of the annual market analyst forum suggested a certain current harmony between the cloud, social media and analytics, a series of analyst viewpoints indicated that the developing multi-device landscape might be a little more complicated.

Early marriage for smartphone and desktop apps

Ubuntu – barking up the wrong tree?

New technologies constantly collide and drift apart again, some sticking together for longer than others. We crave golden solutions which cram everything into one swiss army knife of goodness and often come close to finding it, before realising it can’t quite do everything.

The text message: dead, dying, or thriving?

 

Those with mobile ears to the ground consistently receive mixed messages about the health of SMS.  General traffic numbers still look ok, mobile operators clearly still make some money from it – though that’s been dented, the number of applications and functions it can help facilitate is still impressive.  Yet still the naysayers remain.

Issues are muddied by context, of course – primarily the difference between person-to-person (or peer-to-peer or P2P) messaging, and aggregator-to-peer (or A2P) messaging.  The latter is commonly used for automated and system-integrated messaging, whereas the former is you texting your friends.

Not everybody’s social

frontline gaps can be costly

The following post amounts to little more than a customer service gripe.  Not much, but a little.

It’s well proven that social media is brilliantly effective at rescuing shaky customer experiences when the patience begins to fray, but should it have to?